1. Service Delivery

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• All RadPrepUK services are delivered online via Zoom, unless otherwise agreed in writing.

• Once your booking and payment are confirmed, you will receive an email confirmation with your session date, time, and Zoom link.

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2. Booking Confirmation

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• Your booking is confirmed once payment has been received in full.

• Confirmation emails are sent automatically to the email address you provide at checkout. If you do not receive confirmation within 24 hours, please contact us at info@radprepuk.

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3. Session Preparation

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• It is your responsibility to ensure you have a stable internet connection, a working microphone, and any necessary documents or questions ready for your session.

• Please join the Zoom meeting at least 5 minutes before the scheduled start time.

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4. Completion of Service

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• A session is considered “fulfilled” once the agreed time has been completed on the scheduled date.

• No further deliverables are provided unless otherwise stated in the service description.

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5. Follow-Up Materials (if applicable)

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• If your service includes follow-up notes, templates, or resources, these will be emailed to you within 3 business days after the session.

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6. Non-Attendance

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• Failure to attend a scheduled session without prior notice will be treated as a completed service and is non-refundable.

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7. Contact

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• For any questions regarding your booking or fulfilment of services, please contact us at info@radprepuk.com

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